At my KONAMI Slots, we are committed to providing you with the best possible gaming experience. If you have any questions, need help or encounter any issues while playing our games, please don't hesitate to reach out to us using one of the following contact methods.
Our customer support team is available 24/7 via email and tickets through our in-app help menu. You can also find answers to frequently asked questions by visiting our Help Centre.
Unfortunately, we do not offer live chat support at this time. However, you can submit a ticket or send us an email with your inquiry, and one of our customer support team members will get back to you as soon as possible.
You can contact us via email by sending a message through the in-app help menu. We respond to all emails within 24-72 hours, depending on our workload.
Our Help Centre is available within the app and provides answers to frequently asked questions about gameplay, rewards, technical issues, and more.
If you're having trouble finding what you need in the Help Centre or through email support, please check out our FAQs page for quick solutions to common problems.
For any verification-related issues or account help, please contact us via email or submit a ticket using the in-app help menu. Our customer support team will assist you with your query as soon as possible.
If you're concerned about responsible gambling practices or need assistance managing your gaming habits, please reach out to our customer support team via email for guidance and resources.
For technical issues related to gameplay or rewards not working correctly, please submit a ticket using the in-app help menu. Our dedicated technical team will assist you with resolving any problems as soon as possible.
If you have a complaint or dispute about your gaming experience or account balance, please contact us via email or submit a ticket for assistance. We're committed to ensuring that all concerns are addressed fairly and promptly.
Please note that our customer support team responds to emails within 24-72 hours, depending on workload. You can also check the status of your query by logging in to the app and checking the tickets section.
If you're concerned about account security or have questions about protecting your account information, please contact us via email for advice and assistance.
Our customer support services are available on both mobile and desktop devices, ensuring that you can get help whenever and wherever you need it.
We provide multilingual support to cater to our global player base. Please use the language settings within the app to select your preferred language for assistance.
While email is one of our primary contact methods, we recommend using in-app messaging through the help menu or ticket system for all queries and issues. This ensures that you receive a response from an authorized support agent.
Here's how our customer support process works:
Please note that our response times may vary depending on workload and complexity of queries.
